Accessible Tourism and Digital Platforms: A Study Applied to the City of Viana do Castelo

Abstract

The disclosure of accessibility conditions in tourism supply encourages the demand for destinations. The fact that a destination seeks solutions in order to satisfy the needs and preferences of tourists, regardless of the nature and degree of their disability, fosters a spirit of social and corporate responsibility, contributing to a differentiated, competitive, and, at the same time, sustainable destination. Therefore, the present study aims to present the accessible resources in the city of Viana do Castelo, based on the Tur4ll platform. The objective is to analyse the tourism offer available and suitable for tourists with special needs (SN). By using a qualitative methodology, a diagnosis of the study context is presented, as well as the main constraints and limitations that are sometimes inherent to tourism with specific motivation.